Shipping policy

Shipping Range

  • Countries: We currently ship within United States. We cannot ship to P.O boxes, military bases or diplomatic locations.

Shipping Costs

  • Within United States: Free shipping on all orders.
  • No Hidden Fees: All costs are clearly stated at checkout.

Order Processing Time

  • Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
  • Last Order Time: 17:00 Central Standard Time.
  • Weekend Orders: Orders placed on weekends are processed the next business day.

Transit Time

  • Estimated Delivery Time: 5-7 business days.
  • Business Days: Shipments occur Monday to Friday.
  • Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
  • Total Delivery Time: It will take a total of 6-9 business days to receive your order.
  • Holiday / Peak Season Delays: During peak periods (eg: Christmas, Easter, etc), delivery times may be longer. Check out website for updates.

Shipping Process

  • Reliable Courier Services: We work with trusted shipping partners, including DHL, FedEx, and other regional carriers depending on the destination and product availability.
  • Lost or Damaged Shipments: If your order is lost or arrives damaged during transit, please contact our customer service team within 14 days of delivery and provide supporting evidence, such as clear photos of the item, packaging, and any visible damage. If available, an unboxing video may also help us investigate and resolve your claim more efficiently. We will review the information provided and work with you to reach an appropriate resolution, which may include a replacement or refund.

Tracking Instructions

  • Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
  • Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order. Track Here.
  • Questions: Our support team is ready to assist with any questions about tracking your order. Contact Us.

Missing Items Procedure

  • Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@seniorslifehub.shop.
  • Resolution: Missing item claims will be investigated within 3 business days. If confirmed, we will ship a replacement or issue a refund within 5 business days.

Contact Information